We are committed to standing by the quality of our products and offer a reliable warranty policy to support this commitment. Here's a straightforward summary:
- Lenses are covered by a one-time, 1-year limited warranty against all manufacturing defects.
- Frames are also covered by a one-time, 1-year limited warranty against all manufacturing defects.
Additionally, your warranty includes coverage for specific issues with your JINS frames, such as:
- Loss or discoloration of nose pad rubbers (e.g., turning green)
- Snapped nose pad metal
- Breaking or loss of temple sleeves
- Missing screws in any part of the frame
Please note, the warranty does not cover scratches, heat or physical damage, lost items, or any tampering with the product (such as using glue).
Should you need to utilize our warranty, please visit your nearest JINS store or contact our online support anytime for assistance. We're here to help!
Questions? Please Contact us!